Business Fields & Core Competencies

Customer service – our success is thanks to satisfied customers

ALTERNATE has been the market leader - in an extremely competitive - market for the past 20 years. The company is successful mainly because our customers are loyal to the business. It has been our primary goal for 20 years to offer our customers a completely satisfying shopping experience, including competent sup-port before, during and after the purchase.

Being an online supplier, ALTERNATE offers easy and reliable access to our customers. Apart from a fast e-mail response, our assistants also deal with customers by telephone. Our order processing hotline is con-stantly well-staffed, our staff at the technical hotlines can advise you on all technical matters and our col-leagues at the service hotline give fast and uncomplicated assistance.

All of our staff benefit from intensive and regular trainings covering trade, technical and product knowledge.

Your feedback is important to us! If you are satisfied, we look forward to hearing from you. If not, please let us know what we can do better.